I. Job Purpose

To oversee the day-to-day operations, maintenance, and administration of
Emaar Residence, ensuring the property is well-managed, secure, clean, and
efficiently run. The Property Manager will serve as the on-site representative,
handling tenant relations, coordinating maintenance activities, managing
property staff, and liaising with contracted service providers, while also
providing front-desk and administrative support.

II. Key Responsibilities

1. Front Office & Reception Management

• Serve as the first point of contact for residents, visitors, and
  contractors.
• Handle calls, emails, and in-person inquiries professionally.
• Maintain visitor logs, access records, and delivery registers.
• Ensure the reception area is clean, organized, and welcoming.

2. Tenant Relations & Property Administration

• Maintain updated tenant and lease files.
• Handle move-in/move-out processes, including inspections and
  documentation.
• Respond to tenant inquiries, complaints, and feedback in a
  timely and professional manner.
• Monitor lease compliance and report issues to management.
• Circulate notices and updates to residents as directed by
  management.

3. Maintenance Oversight & Coordination

• Receive and record maintenance requests and follow up to
  ensure timely resolution.
• Supervise on-site maintenance staff and ensure preventive and
  corrective maintenance schedules are followed.
• Conduct routine inspections of common areas, lighting,
  landscaping, and building systems.
• Maintain maintenance registers and ensure all work is
  documented and signed off upon completion.
• Ensure availability of essential utilities and coordinate service
  restoration in case of interruptions.

4. Management of Property Staff

• Supervise cleaners, maintenance personnel, and support staff
  assigned to the property.
• Assign duties, monitor performance, and ensure adherence to
  work schedules.
• Maintain a professional, disciplined, and motivated team that
  upholds property standards.

5. Liaison with Service Providers

• Coordinate with external contractors such as lift maintenance,
  garbage collection, landscaping, pest control, and security
  service providers.
• Monitor performance and service quality to ensure compliance
  with contractual agreements.
• Maintain updated contact lists and service schedules for all
  third-party providers.
• Report any recurring issues or lapses to management for review
  and action.

6. Inventory & Store Management

• Maintain store cards and accurate records of materials and
  supplies.
• Support digitization of stock and maintenance tracking systems.
• Monitor stock levels, request replenishments, and prevent
  material losses.

7. Reporting & Documentation

• Daily: Submit incident, maintenance, and visitor reports.
• Weekly: Submit maintenance activity summary, tenant
  feedback, and staff attendance reports.
• Monthly: Submit comprehensive property reports covering
  maintenance, occupancy, service provider performance, and
  improvement recommendations.
• Maintain well-organized filing systems (both hard copy and soft
  copy where applicable).

III. Key Performance Indicators (KPIs)